FAQ
Everything you need to know about ClaimCheck.
Find quick answers about setup, service tickets, customers, payments, locations, and pricing.
STRAIGHT ANSWERS
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Visit supportDoes ClaimCheck require Shopify POS?
ClaimCheck is designed around Shopify POS for counter workflows and includes a Shopify Admin ticket board. Merchants need a compatible Shopify store and Shopify POS setup to use the intended workflow.
Do I need to start a sale to create a ticket?
No. Staff can create a service ticket without a sale. A deposit is optional and uses a linked Shopify POS order when taken.
Is a Shopify customer required?
No. A ticket can be created without a customer. Staff can attach an existing Shopify customer during intake, and Admin users can attach, replace, or remove the customer later.
What information goes on a ticket?
Each ticket has an item description, service type, notes, and an optional due date. Staff can also connect a Shopify customer when useful.
Which statuses are available?
ClaimCheck uses four clear stages: Intake, In progress, Ready for pickup, and Completed.
How do deposits and balance payments work?
Staff can add an optional service-deposit line to the Shopify POS cart. After checkout, ClaimCheck connects the order and deposit amount to the ticket. A separate later flow can record the balance payment and update the paid and remaining amounts.
Does ClaimCheck work across locations?
Yes. Tickets retain their Shopify location, the Admin board can filter by location, and ticket numbering remains shop-wide.
Can I give the customer a claim ticket?
Yes. Staff can print a physical claim ticket from Shopify POS or email a copy to the customer from either POS or Admin.
Where are tickets stored?
Your ticket data stays connected to your Shopify store.
What does ClaimCheck cost?
ClaimCheck is $19 per month with a 7-day free trial, managed through Shopify. Development and Shopify Partner stores are always free.
READY FOR A CLEARER WORKFLOW
Make every drop-off easier to find.
Bring intake, ticket tracking, customer claim tickets, and pickup into the Shopify tools your team already uses.