Counter-friendly POS workflow
A POS tile shows the open-ticket count and opens intake, search, ticket details, status updates, and payment actions.
PRODUCT FEATURES
The service-ticket workflow Shopify stores have been missing.
ClaimCheck stays intentionally focused: receive an item, know what is being done, follow its status, keep payment context, and complete the pickup.
Shopify Admin ticket board
Create, search, filter, open, and edit service tickets from the back office.
Focused ticket intake
Record one free-text item description, service type, notes, and an optional due date.
Flexible customer linking
A Shopify customer is optional at intake. In Admin, staff can attach, replace, or remove the customer later.
Fast ticket lookup
Search by ticket number or customer. Sequential, concurrency-safe ST-#### numbers give every ticket a clear identity.
Status and location filters
Narrow the Admin board by any of the four fixed statuses or by Shopify location.
The same timeline everywhere
Admin and POS show Intake, In progress, Ready for pickup, and Completed—including a checked Completed state.
Deposit and balance progress
Link one optional deposit order, then a separate later balance-payment order, with paid and remaining amounts shown on the ticket.
Location-aware operation
Tickets retain their Shopify location so multi-location teams can find the work relevant to their store.
FOUR FIXED STATUSES
A timeline the whole team can read at a glance.
The four stages are deliberately consistent across POS and Admin. Staff do not have to interpret custom labels or remember a separate process.
- Intake
- In progress
- Ready for pickup
- Completed
TICKET ST-1042
Leather handbag · Zipper repair
Ready for pickup
- Intake
- In progress
- Ready for pickup
- Completed
HONESTLY SCOPED
A focused service-ticket app—not a full repair ERP.
ClaimCheck does not currently include customer messaging, public status pages, QR receipts, photos, estimates or approvals, invoices, refunds, configurable statuses, technician assignments, signatures, ratings, or merchant reporting and exports.
PREPARING FOR LAUNCH
Make every drop-off easier to find.
ClaimCheck is preparing for launch. Check the launch page for the verified Shopify App Store link when installation opens.