Counter-friendly POS workflow
A POS tile shows the open-ticket count and opens intake, search, ticket details, status updates, and payment actions.
PRODUCT FEATURES
The service-ticket workflow Shopify stores have been missing.
Receive an item, record the service, follow its status, keep payment details connected, and complete the pickup.
Shopify Admin ticket board
Create, search, filter, open, and edit service tickets from the back office.
Focused ticket intake
Record one free-text item description, service type, notes, and an optional due date.
Flexible customer linking
A Shopify customer is optional at intake. In Admin, staff can attach, replace, or remove the customer later.
Fast ticket lookup
Search by ticket number or customer. Sequential ST-#### numbers give every ticket a clear identity.
Status and location filters
Narrow the Admin board by any of the four fixed statuses or by Shopify location.
The same timeline everywhere
Admin and POS show Intake, In progress, Ready for pickup, and Completed—including a checked Completed state.
Physical claim tickets from POS
Print a customer claim ticket with store contact details, ticket and service information, and payment progress. ClaimCheck prints directly to a connected receipt printer when available, with a system print fallback.
Email a customer claim ticket
Send a claim-ticket copy to the customer on demand from either Shopify POS or Admin.
Deposit and balance progress
Link one optional deposit order, then a separate later balance-payment order, with paid and remaining amounts shown on the ticket.
Location-aware operation
Tickets retain their Shopify location so multi-location teams can find the work relevant to their store.
FOUR FIXED STATUSES
A timeline the whole team can read at a glance.
The four stages stay consistent across POS and Admin, giving the whole team one shared process to follow.
- Intake
- In progress
- Ready for pickup
- Completed
TICKET ST-1042
Leather handbag · Zipper repair
Ready for pickup
- Intake
- In progress
- Ready for pickup
- Completed
READY FOR A CLEARER WORKFLOW
Make every drop-off easier to find.
Bring intake, ticket tracking, customer claim tickets, and pickup into the Shopify tools your team already uses.