Intake
Create a ticket in POS or Admin with one item description, service type, notes, and an optional due date. Add a customer if useful.
HOW IT WORKS
One clear path from drop-off to pickup.
ClaimCheck gives service work a shared place in Shopify, with four fixed stages that stay easy to understand at the counter and in the back office.
In progress
Open the ticket from POS or Admin and advance it when the work begins. The visual timeline updates for the team.
Ready for pickup
Mark the work ready so counter staff can see what is waiting. ClaimCheck does not send customer notifications.
Completed
Complete the ticket after pickup. The final stage is visibly checked in both the Admin and POS timelines.
VISIBLE IN POS + ADMIN
ST-1042 · Ready for pickup
Both surfaces show the same ticket stage.
- Intake
- In progress
- Ready for pickup
- Completed
NO STATUS GUESSWORK
The timeline tells staff what happens next.
Search the ticket, see its current stage, and move it forward. The fixed workflow keeps training simple and the status consistent between locations.
OPTIONAL COMMERCE LINKS
Add context when the service needs it.
A ticket can stand on its own. Customer and payment links are available without becoming requirements for every intake.
Customer when useful
Attach an existing Shopify customer during intake, or add, replace, or remove the customer later from Admin.
Optional deposit
Add one service-deposit line to the Shopify POS cart. After checkout, the linked order and deposit amount appear with the ticket.
Later balance payment
When the customer returns, use the separate balance-payment flow. ClaimCheck stores the linked order and updates amount paid and remaining.
Scope note: payment progress is ticket context, not invoicing, refund handling, estimating, or full accounting.
START IN SHOPIFY POS
Add the ClaimCheck tile to your POS smart grid.
The tile surfaces the open-ticket count and opens the ClaimCheck modal for intake, search, ticket details, status changes, and eligible payment actions.
CreateTrackComplete
PREPARING FOR LAUNCH
Make every drop-off easier to find.
ClaimCheck is preparing for launch. Check the launch page for the verified Shopify App Store link when installation opens.