Intake
Create a ticket in POS or Admin with one item description, service type, notes, and an optional due date. Add a customer if useful, then print or email their claim ticket.
HOW IT WORKS
One clear path from drop-off to pickup.
ClaimCheck gives service work a shared place in Shopify, with four fixed stages that stay easy to understand at the counter and in the back office.
In progress
Open the ticket from POS or Admin and advance it when the work begins. The visual timeline updates for the team.
Ready for pickup
Mark the work ready so counter staff can see exactly what is waiting for pickup.
Completed
Complete the ticket after pickup. The final stage is visibly checked in both the Admin and POS timelines.
A COPY FOR THE CUSTOMER
Hand it over on paper or send it by email.
Print a claim ticket at the counter or email a copy from POS or Admin.
Print from Shopify POS
Print the store and intake-location contact details, ticket and service information, ready-by date, and payment progress. ClaimCheck uses a connected receipt printer when available, with a system print fallback.
Email from POS or Admin
Send the customer an email copy of the claim ticket from the counter or the back office.
VISIBLE IN POS + ADMIN
ST-1042 · Ready for pickup
Both surfaces show the same ticket stage.
- Intake
- In progress
- Ready for pickup
- Completed
NO STATUS GUESSWORK
The timeline tells staff what happens next.
Search the ticket, see its current stage, and move it forward. The fixed workflow keeps training simple and the status consistent between locations.
OPTIONAL COMMERCE LINKS
Add context when the service needs it.
A ticket can stand on its own. Customer and payment links are available without becoming requirements for every intake.
Customer when useful
Attach an existing Shopify customer during intake, or add, replace, or remove the customer later from Admin.
Optional deposit
Add one service-deposit line to the Shopify POS cart. After checkout, the linked order and deposit amount appear with the ticket.
Later balance payment
When the customer returns, use the separate balance-payment flow. ClaimCheck stores the linked order and updates amount paid and remaining.
START IN SHOPIFY POS
Add the ClaimCheck tile to your POS smart grid.
The tile surfaces the open-ticket count and opens ClaimCheck for intake, search, ticket details, status changes, and payments.
CreateTrackComplete
READY FOR A CLEARER WORKFLOW
Make every drop-off easier to find.
Bring intake, ticket tracking, customer claim tickets, and pickup into the Shopify tools your team already uses.