Add the POS tile
After the app is installed, open the Shopify POS smart grid, choose Add tile, select App, and choose the ClaimCheck tile. Open it to create or find tickets.
SUPPORT
Help for a smooth ClaimCheck setup.
Find setup guidance, browse common questions, or send a support request about ClaimCheck.
Check the basics
Confirm the staff member can open the app, the correct Shopify location is active, and the ClaimCheck tile appears in the POS layout.
Include useful context
Tell us the active Shopify location, ticket number if applicable, the surface you were using, and what happened. Do not send passwords or payment-card details.
HELPFUL REFERENCE
Answers to common questions.
Looking for details about setup, tickets, payments, or locations? Browse the FAQ.
CONTACT SUPPORT
Send us the details.
The form asks for the context that helps us understand ClaimCheck setup and workflow questions.